Blog

There are a lot of resources out there that will break down body language piece by piece and tell you what it “means.” I’m wary of this, for several reasons.   The first is that almost nothing can send a message all by itself; these elements work in concert with each other. Body and voice … Read more

When I was in high school I had a great history teacher who taught us a lot of lessons, big and small.   One was this:   When you are spelling something out loud, pause at the end of a syllable. Don’t spell ‘intermittent’ INTE-RMITT-ENT. Spell it INTER-MIT-TENT. Our minds understand certain combinations of letters … Read more

I’m at home in my head. I’m a reader, and I’ve always felt comfortable in a learning environment; I love a syllabus, a stack of new books, and shiny new school supplies. That’s a place—literally and psychologically—where I am in my element.   Other people feel at home in their bodies. They dance, or run, … Read more

I was speaking with a good friend of mine recently, a man who has thought a lot about faith and action. He spoke about how, in this culture, we place a lot of emphasis on “the word.” We celebrate speakers and are inspired by words and talk, but, in his view, the real transformation happens … Read more

Have you ever been in a boring meeting and realized, “Oh, I have no idea what that person is talking about. I better really listen!” And then you start listening, but then you realize you’re thinking about listening and still haven’t heard anything? Yeah.   Instead, clear your mind. Remember why you’re in this meeting. … Read more

We are in a strange time in the history of human communication. We are bombarded by texts and emails and messages from social media apps. There are so many that we have to triage those messages. I don’t know anyone who hasn’t lost track of an email and then had to send one of those … Read more

When we ask the nearest person for their feedback, there is no guarantee that they are knowledgeable about the things we want to know about.   Usually, they will still agree to weigh in.   This is how bad advice gets traction in the world.   Here were a couple of things I heard recently … Read more

In a workshop I did last week, a woman said, “I am often in back to back 30 minute meetings for seven or eight hours. How can I stay present for all of them? It’s exhausting!”   Yes. It is. Seth Godin writes about this concept–emotional labor is what many of us do now. We’re … Read more

When we see people we’ve known a long time, are we looking to see how they have changed, or how they are the person we have always known? Do we fall easily into “oh, isn’t that exactly something Justin would do!,” shoving our old friend right back to the self he was five or ten … Read more

We are wired to pick up cues about people around us from many sources, not just, and not primarily, the words themselves.  Start noticing how often you respond, not to the words someone says, but to something you notice about the way those words are delivered. My guess is that you do it almost all … Read more